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All solutions Customer Retention

Turn one-time purchases into a measurable customer relationship.

Manage repeat-purchase opportunities through unified profiles, segments and multi-step communication journeys.

ForCRM / customer experience teamE-commerce manager
Discuss this solution
01

Expected outcomes

  • Unified customer view
  • Behavior-based audiences
  • Multichannel recovery journeys
02

Common problems

  • Customer behavior is fragmented across channels.
  • Repeat purchase and recovery goals cannot be run from one segmentation logic.
  • Communication journeys can drift from consent and delivery state.
Example workflow

How the products work together

  1. 01

    Unify customer and behavior data within tenant scope.

  2. 02

    Define audiences with segments/RFM.

  3. 03

    Configure journey triggers and waits.

  4. 04

    Execute through the appropriate consented channel.

  5. 05

    Track repeat purchase, recovery and customer value signals.

KPIs to monitor

  • Repeat purchase rate
  • Recovered customers
  • Revenue by segment
  • Channel delivery and engagement rates
Connections

Verified integration options

REST APITransfer product, customer, order and behavior data through tenant-scoped API endpoints.Generally availableJavaScript SDKConnect web behavior events to SmarterMoment data flows within the customer account scope.Generally availableWebhooksConnect supported events through HTTP callbacks. Beta scope is verified before setup.Beta
FAQ

Questions for this solution

Is consent separate from journey logic?

Consent and suppression controls are a separate communication safety layer; journey targeting cannot override them.