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Remove unnecessary steps between product discovery and the cart.

Reduce zero-result searches, surface relevant products at decision time and publish experiences that match page context.

ForE-commerce managerMerchandising / category manager
Discuss this solution
01

Expected outcomes

  • A more discoverable catalog
  • Context-aware product recommendations
  • Controlled onsite personalization
02

Common problems

  • Zero-result or weak searches interrupt product discovery.
  • Recommendations can be disconnected from page and visitor context.
  • Onsite experiences may not be tied to a controlled measurement flow.
Example workflow

How the products work together

  1. 01

    Connect search and behavior signals.

  2. 02

    Surface zero-result and discovery problems.

  3. 03

    Configure search rules and recommendation placements in a controlled way.

  4. 04

    Publish onsite experiences for the relevant segment/context.

  5. 05

    Track search success, clicks, add-to-cart and revenue contribution.

KPIs to monitor

  • Zero-result search rate
  • Search-to-product click rate
  • Recommendation click / add-to-cart contribution
  • Assisted revenue
Connections

Verified integration options

REST APITransfer product, customer, order and behavior data through tenant-scoped API endpoints.Generally availableJavaScript SDKConnect web behavior events to SmarterMoment data flows within the customer account scope.Generally availableCSVImport supported datasets through controlled file transfer.Generally available
FAQ

Questions for this solution

Does a search rule always resolve zero-result searches?

It depends on rule type. A normal boost reorders existing results; zero-result rescue must be validated separately.

How are recommendations measured?

Impressions, clicks, add-to-cart and attributable purchase signals are tracked separately.